The workflow is simple; the leverage is in the library. A questionnaire arrives — buyer portal, spreadsheet, or a standard format like the CAIQ — and a compliance engineer who already knows your control set drafts every answer from your policies, your SOC 2 or ISO 27001 documentation, and previously approved responses. The few items that need internal judgment (roadmap commitments, legal positions) come to you flagged; everything else is finished when you open it. You approve, the answers ship, and the library gets smarter for the next one.
Questionnaires sit on the critical path of deals, so every day they wait is sales cycle burned. When Gorgias moved theirs to Agency, response time fell from 7 days to 48 hours — and the engineers who used to lose sprint days to spreadsheets got them back. The same program cut their overall compliance spend by $100,000+ a year.
Scope, supported formats, and turnaround commitments are laid out on Security Questionnaire Services.
You do — nothing leaves without your approval. The provider drafts; your team reviews the flagged items and green-lights the rest. Inaccurate answers are contract risk, so the review step is a control, not a formality.
Yes. Good providers respond wherever the buyer asks — third-party portals, shared sheets, security-review tools, or standards like the SIG — so your team isn’t copy-pasting between systems.
