Agency Incident Response
Emergency response and digital forensics, on retainer
When something goes wrong you need responders who can move in minutes, preserve the evidence, and work the way your lawyers and insurer need them to. Agency Incident Response is a retainer-based service, from $10,000, that puts U.S.-based responders and AI-driven investigation on call for data breaches, ransomware, account takeovers, insider incidents, and more — working under your counsel's direction and alongside your cyber insurer.
On retainer, on call, and on your side when it happens.
Platform · Agency Incident ResponseWhat It Does
Agency Incident Response is a retainer-based service that puts experienced U.S.-based responders and AI-driven investigation on call before anything goes wrong. When it does, we run the response end to end — forensic evidence collection, scoping, containment, eradication, recovery, and the documentation your counsel, insurer, regulators, and auditors will ask for.
Forensic Evidence Collection and Preservation — Disk, memory, cloud, identity, and log evidence is collected and preserved to a standard that holds up with counsel, insurers, regulators, and law enforcement — chain of custody intact from the first hour.
Under Counsel's Direction, With Your Insurer — We work at the direction of your in-house or outside legal counsel so the investigation is structured to protect privilege, and we coordinate with your cyber insurance carrier and its panel from the first call. Law firms also engage us directly on behalf of their clients.
AI-Driven Investigation — AI-assisted analysis of logs, identity events, and endpoint telemetry compresses triage and scoping from days to hours, so responders spend their time on judgment. Faster triage means fewer billable hours and a lower total cost of response.
Containment, Eradication, and Recovery — Credentials rotated in synchrony, access evicted, affected systems isolated, and persistence removed — coordinated so the attacker loses every foothold at once. Then systems are hardened and operations restored.
Breach Notification Documentation — Documentation that supports GDPR's 72-hour and HIPAA's 60-day notification requirements, state breach-notification laws, and the questions your customers, regulators, and board will ask.
Compliance-Grade Incident Record — Every action is documented as audit-ready evidence, so one incident satisfies the incident-management requirements of SOC 2, ISO 27001, HIPAA, PCI DSS, CMMC, and FedRAMP at once.
Incidents We Respond To
Data breaches and unauthorized access to customer, employee, or patient data. Ransomware and extortion. Business email compromise and payment fraud. Account takeover and credential theft. Cloud and SaaS misconfigurations that expose data. Insider misuse and departing-employee data theft. Vendor and supply-chain compromises. Lost or stolen devices.
We also run the quieter ones — a suspicious login at 2 a.m., a contractor who turned out not to be who they said they were, a vendor breach that touched your data — where the right answer is a fast, well-documented investigation and a clear decision about what, if anything, has to be reported.
How the Retainer Works
The retainer starts from $10,000 and puts the response in place before you need it: escalation paths, an incident hotline, pre-authorized access and playbooks for your environment, and introductions to your counsel and insurer so no one is meeting for the first time during a breach.
When an incident happens, you call. Agency runs the response end to end — from the first triage call through forensic collection, containment, recovery, and the final incident report — working under your counsel's direction and alongside your insurer's panel, and delivers the record into your compliance program so the audit trail is already complete.
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Responders, forensics, and counsel-ready documentation, on one call. Agency's U.S.-based responders work under your legal counsel's direction and with your cyber insurer, using AI to investigate faster and keep the cost of response down. Retainer-based, with the team, the playbooks, and the relationships in place before the incident, not after.
Platform Products
Agency MDRManaged detection and response Agency AIEnd-to-end cybersecurity and compliance, across the stack you already use. CustodyIDIdentity verification for trust and complianceFind your auditor
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Agency implements the controls, collects the evidence, and manages your auditor relationship on top of the GRC tools you already use.
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GRC Platform & Virtual CISO FAQ
Answers to common incident response questions — what to do in the first hour, breach notification timelines, and what a virtual CISO actually does for your program.
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See it on the home pagePut responders on retainer before you need them.
U.S.-based responders and AI-driven forensics, on call from $10,000 — working with your counsel, your insurer, and your law firm when it matters most.