Your privacy is our top priority. Agency never has full control over your device and our software can be removed by you at any time. Agency never has access to your emails, photos, text messages, or any files on ANY device. Agency never has access to your passwords nor does our staff have access to your full browser history.

You'll never face threats alone. Regardless of what type of device you have enrolled with us, we're there to help if something goes wrong. Our automated tools are the first line of defense and offense, which neutralize attacks on your device or through the network. But attacks can get past the first-line defenses or sometimes the solution requires a more in-depth technical fix, that's when our Response team goes into action. Sometimes the compromise can occur outside of your device, like on a web-based account, and our team will get in touch to start fixing the problem. Our team will be able to contact you by phone, email, or set up a live screen-share to assess the issues and help solve the problem. We never have control of your devices, so our team will instruct or walk you through the fix together. It's important to backup all your devices with a secure backup tool, like the one we offer, so that your device can be restored in a serious compromise. In certain cases, the attack could be so severe that your device needs to be replaced, worked on by a hardware professional, or sent in for repair. In those cases, our Agency Cyber Guarantee covers you for certain costs involved up to your coverage limit.

If a personal online account (like an email or social media account) is stolen or ransomed, Agency will assist in recovering the account. This includes helping work with outside agencies and third parties. The user’s assistance to provide documentation and reports to law enforcement may be required. Depending on the circumstance, Agency’s cyber coverage can provide for loss of use, loss of income, and cover costs to recover the account including the potential to pay the ransom up to your plan’s coverage limit.

In the event of a phishing or social engineering attack Agency will assist with both the technical remediation of any compromised devices or accounts, as well as with the financial theft of funds. Depending on the circumstances, stolen funds, legal costs, and other associated costs may be covered as part of our ID Theft and loss of funds coverage.

In the event that a device is compromised by Ransomware, Agency will assist in the remediation of the device and recovery if the member has backups. Depending on the circumstances, Agency’s cyber coverage may pay for the costs related to remediating the issue, repair or replacement of the device, loss of use, loss of income, and potentially paying the ransom.

Agency Members have access to Identity Theft coverage and monitoring. In the event of a covered identity theft attack members receive support for remediation, credit repair, legal costs, and loss of funds. Depending on the circumstance this coverage applies to financial identity theft, medical identity theft, criminal identity theft, tax identity theft, and many others.